JSC AB “Bank of China Kazakhstan” conducts its activities based on the principles of reliability, transparency, and strict compliance with the legislation of the Republic of Kazakhstan. Our objective is to ensure the protection of clients’ interests and maintain a high level of trust in the provision of banking services.

All business processes are structured in accordance with applicable legislation, internal policies, and principles of business ethics. We promote a compliance culture in which integrity, responsibility, and professionalism form the foundation of the daily activities of the Bank’s employees. Special attention is given to on combating legalization (laundering) of proceeds from crime, financing of terrorism and financing of the proliferation of weapons of mass destruction.

The Bank treats client inquiries with due care and ensures transparency in its operations at all stages of interaction.

Clients may contact the Bank through any convenient channel:

• by submitting a written request — in person or via email at postkk@kz.bank-of-china.com ;
• by making an oral inquiry — by phone at +7 (727) 258-55-10 or by visiting the Bank in person.